Privacy Policy

Privacy Policy 

We respect your privacy and are committed to protecting your personal data. This privacy notice outlines how we handle your personal data when you visit our website—regardless of where you visit from—and explains your privacy rights and how the law protects you. 

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1. Purpose of this Privacy Notice 

This notice explains how we collect and process your personal data when you use our website, including when you fill out any of our contact forms. This website is not intended for children, and we do not knowingly collect data relating to children. 

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2. Data Controller 

Trust Padel LTD 
Company No. 15173781 
Registered Address: 105 High Street, Brentwood, England, CM14 4RR 
Email: [email protected] 

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3. Third-Party Links 

Our website may include links to third-party websites, plug-ins, and applications. Clicking these may allow third parties to collect or share data about you. We are not responsible for their privacy policies and recommend reviewing them before providing any data. 

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4. Personal Data We Collect 

We may collect and process the following types of personal data: 

  • Identity Data: first name, last name, company name 
  • Contact Data: email address, telephone number, social media links 
  • Location Data: town, county, region (for functionality of our player directory) 

We do not collect: 

  • Special categories of personal data (e.g., race, religion, health, etc.) 
  • Criminal conviction data 

You may opt out of being listed in the public directory at any time and control the information shown. 

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5. How We Keep Your Data Secure 

We use the following platforms to securely manage and process your data: 

  • BuiltByGo – website content management 
  • TBC – membership platform provider 
  • Stripe – payment gateway for memberships 
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6. If You Don’t Provide Data 

If you fail to provide necessary personal data, we may be unable to perform our services or fulfil a contract with you. You will be notified in such cases. 

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7. How We Collect Data 

You may provide data by: 

  • Becoming a member 
  • Filling out website contact forms 
  • Entering into a contract with us 
  • Requesting marketing content 
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8. How and Why We Use Your Data 

We will only use your personal data when legally permitted. Legal bases include: 

  • Performance of Contract – necessary to fulfil our agreement with you 
  • Legitimate Interests – to improve our service while considering your rights 
  • Legal Obligations – compliance with regulations 
  • Consent – when you have explicitly agreed (e.g., for marketing) 
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9. Marketing & Directory Listings 

When you register as a member, you may be listed in a public directory showing: 

  • Your name 
  • Padel experience level 
  • Local padel centre 
  • Location (town/region) 
  • Contact links (social media) 

You will only receive marketing emails if you consent to them. You may opt out at any time. 

To opt out, click the unsubscribe link in any marketing email or email us at [email protected]. 

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10. Cookies 

Cookies help us understand website usage to improve user experience. 

What We Do: 

  • Measure visitor behaviour (pages visited, time spent) 

What We Don’t Do: 

  • Use cookies for ads 
  • Share cookie data with third parties 

You can manage cookies in your browser settings. 

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11. Change of Purpose 

If we need to use your data for a new purpose, we will inform you and explain the legal basis. We may process data without your consent only when permitted by law. 

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12. Who We Share Your Data With 

We may share data with: 

  • Internal contractors (e.g., web development, marketing support) 
  • Third parties in the event of a business restructure (sale, merger, etc.) 

All third parties are required to handle your data lawfully and securely. 

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13. International Transfers 

We do not transfer your personal data outside the EEA. 

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14. Data Security 

We implement appropriate technical and organisational measures to prevent unauthorized access, use, alteration, or disclosure of your data. Access is limited to those with a business need. 

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15. Data Retention 

We retain your data only as long as necessary for: 

  • Fulfilling the purposes for which it was collected 
  • Legal, accounting, or reporting obligations 

We consider the nature and sensitivity of the data, risk of harm, and legal requirements in determining retention duration. 

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16. Your Legal Rights 

You have the right to: 

  • Access your personal data 
  • Correct inaccurate or outdated data 
  • Request data erasure where appropriate 
  • Withdraw consent at any time 
  • Data portability (in certain cases) 
  • Restrict or object to processing (where applicable) 

To exercise your rights, email us at [email protected]. You will not be charged unless a request is excessive or unfounded. 

We may ask for ID verification to ensure your data is protected. 

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17. Response Times 

We aim to respond to all legitimate requests within one week. Complex cases may take longer; we will keep you informed if delays occur. 

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18. Changes to This Policy 

This notice was last updated on 04/04/2025. We may revise this notice and encourage you to review it periodically. 

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19. Questions or Complaints 

For queries or to exercise your rights, contact our data representative: 

Email:[email protected] 

If you're unsatisfied with our response, you can contact the UK Information Commissioner’s Office (ICO): 

Phone: 0303 123 1113 
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK 
Website: www.ico.org.uk 

© 2025 Trust Padel LTD. All rights reserved. Company No. 15173781 | Registered Office: 105 High Street, Brentwood, England, CM14 4RR.